Most Popular Questions
I cannot "Publish To Profile" or "Send Gifts" or "Invite Friends"
If the publish/send gift/invite popups are not working for you, then it's likely that "Third Party Cookies" are being blocked by your browser (these are required in order for facebook.com features to work on the fairylandgame.com website)
I'm getting errors / page loading problems
To resolve the problem, check your browser settings either to ensure that third party cookies are allowed, or alternatively, add an "exception" to allow facebook.com
Here's how to do this in different browsers:
Go to Tools/Options/Privacy and you should see the option for third party cookies, or to add an exception.
Click the "wrench" icon, select "Under The Hood", "Content Settings", and ensure third party cookies are not blocked, or add an exception for facebook.com
In Internet Explorer:
Go to Tools/Internet Options/Privacy (you may also need to click the "Advanced" button)
How do I harvest my plants?
If you get errors or problems loading pages, the first thing to always try is clearing your browser cache & cookies!
This usually resolves 9 out of 10 problems you may encounter either with this app, or anywhere else on Facebook.
If you're unsure how to clear your browser cache, click here
to read Facebook's help page on how to do it.
If this fails to fix the problem, you could try using a different browser, which should prove whether it's a problem with your browser or a general problem with the app. If you don't have any other browsers installed on your computer, here are links for downloading our favourite browsers - try one of these!
Finally, a number of browser plug-ins have been known to cause problems with Fairyland (and other apps too) - so we recommend checking what plugins you have installed on your browser and removing any unnecessary ones. In particular, browser plugins called "Smiley Central", "Webfetti" or "MyWebSearch" have been known to cause problems, as have some "ad blocking" plugins.
If all of these suggestions fail to fix the problem, please either report it to us in the Technical Support section at the bottom of the forums page
, or contact us directly by scrolling to the very bottom left corner of this page and click the 'Contact' option.
Plants have 3 stages of growth: The initial green growth stage, the fully grown (flowering) stage and finally the ready for harvest (fruiting) stage. When your plant has changed from "fully grown" to "ready for harvest" (this can take a few days, depending on the plant), the option to harvest it will appear in the popup box. Don't worry about missing it - it will be obvious when it happens!
How do I attract/spot wildlife?
How do I get different Garden backgrounds?
Different wildlife are attracted to your Garden by a combination of the plants you have growing and the food which you leave out. To find our which wildlife are attracted by which plant/food combinations, look in the Wildlife Guide
When you visit any Garden with food on the table, it's possible that wildlife may be there too. You won't see it immediately - it will only show when you water a plant. If nothing pops up when you water a plant, then that means there is no wildlife there right now so you should probably wait a while before trying in that particular Garden again.
Can I get Fairyland on my phone?
In Fairyland, you don't just 'buy' different backgrounds. (Where's the fun in that?!) Instead, you have to grow
them, creating your own unique background by growing different effects in your Garden!
Some plants produce special background effects when planted in the correct 'magical pots', some you need to sprinkle Star Dust on to get the effect. You need to level-up to unlock different plants and magical pots and figure out which plants to grow in which pots to get your desired effect!
A couple of external Fairyland fan sites also have some very useful pages showing you some of the different effects and how you create them (see ALFF Love
or Fairy Garden
Please note that Fairyland is not responsible for the content of these external sites, and we make no guarantee that the information on them is correct and up-to-date.
To play Fairyland on your phone, simply load your phone's browser (e.g. Safari) and go to www.fairylandgame.com - it should work as normal!
How do I get back to my Facebook homepage from fairylandgame.com?
Please note that there is no separate downloadable "app" for Fairyland - just the regular browser-based version.
Simply type facebook.com into your browser address bar, or click here
How do I Level-Up My Garden?
You move up Garden Levels by growing the required plants in your Garden and harvesting them. When buying a seed from the Shoppe, be sure to read the "level up" requirements at the top of the page - this tells you what you need to grow and harvest to reach the next level (you can also find this information in your Garden - scroll down the page a little and you'll see it!)
Can I make my plants grow faster?
Yes you can!
Why does one plant in the Garden have a darker coloured popup than the others?
Use your Diamonds to purchase "Diamond Dust" or "Fruiting Dust" from Ye Olde Fairyland Shoppe.
Spinkle Diamond Dust on any plant during its first phase of growth to halve the remaining time until it is "Fully Grown" (you can repeat this multiple times, with each sprinkling halving the remaining time over and over again.)
To speed up the second phase of growth (from "Fully Grown" until "Ready For Harvest"), you need "Fruiting Dust". This can only be sprinkled once per plant.
The plant with the dark coloured popup title bar is the thirstiest in that Garden. This helps you target your water to where it will be most effective in preventing wilting!
Where is the 'Dulcia Somniflora' seed for Level 8?
The thirstiest plant is defined as being the one which will wilt next, or has already been wilting for the longest time.
It's in the same place as the seeds for Levels 1-7, however you need to click the "Levels 8-18" link on the left of the Shoppe page.
I can't see any flower images, or any wildlife images, or the menu at the top of the page
Check that you haven't accidentally "blocked" our image server in your browser. This problem occurs most frequently in Firefox, since it's quite easy to accidentally block all images in that browser. To unblock images, do the following:static.fairylandgame.com
In your Firefox menu, go to Tools/Options/Content then click the "exceptions" button next to "Load images automatically" and look to see if the following location is blocked:
If this is shown as blocked then simply remove that block, and all should then be fine.
Can I rearrange the plants in my Garden?
I keep getting grey flowers! (Levels 14,15,16,17)
In your Garden, click on (or hover over) the plant you'd like to move, and in the title bar of the popup you'll notice little arrows to move it left or right.
If you can't seem to figure out which pots you need to get the "precious" flowers required at these levels, we recommend asking for help on the forums
- there are some people there who will be able to tell you which ones you need, or at least tell you the secret to figuring it out!
How do I attract wildlife to my Garden?
What are some tips for spotting more wildlife?
The Fairyland Wildlife Guide
contains all the information you should need to know to get started (click the "wildlife" tab at the top of the page.)
What Are "Wildlife Levels"?
If you're not having much luck spotting wildlife, here are a few good tips:
- Find quiet Gardens to hunt in - and add them to your 'favourites'. In quieter Gardens, you have a much higher chance (statistically speaking) of spotting wildlife
- If you use the 'advertisements' in the Wildlife Guide to find new Gardens, try to find ads which are a couple of hours old rather than the newest ones. These Gardens will usually be quieter.
- Check the 'Newsfeed' section in the Garden to see if someone else just watered. If they did, then there's less chance of you spotting something if you water straight after them (unless you get lucky and a critter arrived literally within the last few seconds!)
- Check the last visit times on platters before you water. If wildlife has only just visited, it doesn't often come again immediately afterwards (although it has been known!)
- Only water one plant in any Garden in each visit - if any wildlife is there, then you will always spot it upon your first watering. If you want to water again in that Garden, wait a while and come back.
Wildlife Levels are earned by reaching certin "milestones" in the number of Diamonds you have earned by spotting and attracting Wildlife in Fairyland. They're useful because they help you to unlock new "Magical Mushrooms" for growing in your Garden - these help to deter the mice!
Do I need to water all of the plants in a Garden to spot wildlife?
No - if there's wildlife in the Garden at the same time as you visit, then you will always spot it when you water the first plant. So if you water a plant and there's nothing there, you're highly unlikely to find anything on the 2nd, 3rd watering etc.
My Wildlife arrives at night when I'm asleep!
This will hopefully encourage you to spread your precious water around more different Gardens, including some of the lesser visited ones (but always remember to take care of the thirstiest plants in each Garden, rather than just picking a random one to water!)
Wildlife arrives in Gardens all around the clock regardless of your timezone, which may mean it arrives in your Garden at night when you're asleep.
I can't seem to attract the rare Wildlife!
Remember that one of the ideas behind Fairyland is that you can build friendships with others from around the world, so even when you're asleep you will have friends in other timezones keeping your plants watered and spotting your wildlife!
My Mushroom doesn't deter mice!
If it's listed in the Wildlife Guide as "Rare" or "Very Rare", then that's exactly what it is! Even when you have the correct plants and food out in your Garden, there are no guarantees of attracting that wildlife immediately - it may take time.
There are often many things you can do to improve your chances however. Remember to do things like plant more than one of the plants which attract the wildlife you're after, check that you're not accidentally attracting any other "common" wildlife which might get to the food first, and use the lower/raised tables wisely. Working your way through the "Magical Mushrooms" to get to the more powerful "mouse deterrents" is also a very good idea too!
And of course, be sure to read carefully the special "help" section in the Wildlife Guide
, which gives invaluable advice on increasing your chances.
Only the "Supershroom" is 100% effective against mice. For the regular Magical Mushrooms, you will need to work your way through and unlock them one by one by performing the tasks described in the Shoppe. You will find that they gradually become more powerful at deterring mice, making it easier for you to attract rarer wildlife.
I watered while wildlife was in a Garden, but I didn't spot it
Remember also that the deterrent effect only works when the mushroom is "Fully Grown" - Mushrooms no longer deter mice/mallards when "Ready For Harvest", or during their initial growth stages.
The other thing to remember is that deterring mice is only half of the story. You still need to set your Garden up well in order to attract other wildlife, else you'll still just get lots of mice (if you weren't attracting anything else at all, then mice would be the only wildlife with any attraction to your Garden!)
A common misunderstanding is that although (for example) the Pink Cap will reduce the mouse attraction power of your Garden by a whopping 90% (thus effectively making all mice "very rare"), this doesn't necessarily mean that you will get only 1 mouse in every 10 visits - it very much depends on what else you have in your Garden. So if you're only attracting other "very rare" wildlife, then you may still get quite a few mouse visits (though you can better your odds by having multiple attraction plants!) Also, if you're using the low platter, 3 types of mice (plus mallards) can reach that, so although each of them is now "very rare", that's still 4 other wildlife competing for the food.
However, if your Garden is well set up for attracting "average" wildlife, and you have a powerful fully grown Magical Mushroom, then you should get very few visits from mice indeed, especially on raised tables.
In summary, the main concept to understand is that attraction powers are all relative to each other and the skill of the game is in strategic Garden planning and figuring out what combinations will bring you the best rewards most often (hint: it won't necessarily always be the obvious things such as just going for the wildlife which is worth the most Diamonds!)
Don't worry - if wildlife is there when you water, then you will definitely spot it!
When looking back over the watering times, it's easy to think that maybe you should have spotted something due to the fact that the times are "backwards", i.e. X hours ago rather than X o'clock.
So, for example, if wildlife arrived 1h40m ago and stayed for 50 minutes, and you watered 1h55m ago, you might think that you watered while it was there, when in fact you actually watered 15 minutes before it arrived!
If you're confused by this, we recommend that you don't worry about trying to work out the times and just trust that Fairyland will credit you correctly when you spot something - it will do!
Buying / Sending Gold
Can I buy Gold for someone else?
Why can't I sprinkle Gold Dust on a friend to send them Gold?
We offer an option on the Buy Gold
page allowing you to select a friend to gift the Gold and Star Dust to. Your friend will receive the Gold immediately after you complete the purchase - simply visit the Buy Gold
page, and you'll see the option to select the friend to credit near the bottom of the page.
Unfortunately, some people had been setting up fake Facebook accounts just to collect Gold and send it all to their main account by using Gold Dust. This could have potentially caused the application suspended by Facebook for encouraging people to set up fake accounts (as well as being considered cheating!) We therefore had to restrict the Gold Dust feature such that only purchased Gold can be gifted.
Does Fairyland accept Facebook Credits as payment?
Remember also that anyone can water any Garden, whatever the level - it's only the direct transfer of Gold which is restricted, in order to prevent this problem from happening.
I have a problem buying Gold!
Yes, you can now buy Gold using Facebook's "Credits" payments system! Click here
to go to our Facebook Credits purchase page!
For any problems relating to buying Gold, please click here
to contact us.
I have some feedback or a suggestion for the app
I've found a glitch/bug in the app
Great! Fairyland has been built and continually improved based upon suggestions from our community. Please visit this page
to send us your suggestions/feedback!
How do I invite friends to Fairyland?
Firstly, we apologise for the glitch and hope it hasn't spoiled your enjoyment of Fairyland too much!
Please browse through the rest of the items on this help page to check whether your problem is already addressed here. If it is not, then please visit our problem report page
and fill in the form, including the steps to take to reproduce the problem.
If your problem is more of a question than a bug report then please try our forums page
where there are many helpful Fairyland folk to be found!
Click here to invite your friends to play!
How do I upload my own Fairyland character "avatar" instead of the default one?
Can I add new friends through the app?
You can upload your own image from this page
Fairyland is a very sociable place, but we also respect the fact that many people don't wish to receive lots of friend requests from people they only know through an application. Therefore, we do not currently provide a direct mechanism for adding another user as a Facebook friend. Instead, you can simply add the Gardens of new friends to your "Favourite Gardens" list, so you can easily return to them whenever you wish.
Which is the best browser to use with this application?
We also recommend that you invite your existing Facebook friends to join you in the app - it's a great way to keep in regular contact! To invite friends to Fairyland, click here!
How do I remove the app?
These are our recommended browsers, along with links for downloading them:
Note that some older browsers (e.g. Opera 9, Safari 3, IE 6) won't work well with this application. You may find that Gardens don't load properly if using an older browser.
If you no longer wish to play, you have 2 options:
- Freeze your Garden. To do this, click the "freeze time" button (a blue clock icon) in your Garden - you can then easily come back to it in the future if you wish!
- Remove the app (just like you would remove any other Facebook app - click your Applications menu in the bottom left of the page and select "Edit Applications")
Thanks for trying out Fairyland!
Can I block someone from my Garden?
It's extremely rare for problems to happen in Fairyland, but should you find you have someone leaving unwanted messages in your Garden, you can choose to block them from your Fairyland Profile/Garden entirely.
Can I make my Garden private to myself and my friends only?
To do this, view their Fairyland Profile (by clicking their name anywhere it appears in the app, such as on a wallpost or a Garden newsfeed) and under their profile picture you'll see the option to block.
If you wish to make your Garden private (so it's accessible only to you and your Facebook friends), you can do so from this page
Remember that when your Garden is private, it won't appear in the "Gardens with Wilting Plants" list - so it's up to you and your friends to ensure that your plants don't die!
You can of course make your Garden public again in the future should you wish to do so.
How does the rainforest protection work?
We try our best to run Fairyland in an environmentally responsible way and to have a positive impact on our planet, and as part of this we have decided to make regular donations to a Rainforest Protection programme.
We have integrated these donations into the game so you can see that you are saving rainforest as you play. How this works is that for every plant successfully harvested in every Garden, we pledge to donate a small amount of money to adopt and protect an area of rainforest. The area adopted is quoted in square feet (sq ft) and depends upon which plant was grown (plants which take longer to grow generally result in a greater area being adopted.)
The donation itself is made quarterly (every 3 months), when we calculate the total area of rainforest adopted by all Gardens and then make a donation to adopt an equivalent area of rainforest.
The donation is made to the Nature Conservancy
's "Adopt An Acre
" programme, which is currently helping to protect the rainforests of the Osa Peninsula in Costa Rica from deforestation. We make our donations via the Facebook "Causes
The nice thing about the way the donations are pledged is that everyone
who plays the game contributes to the total simply by harvesting plants in the game, which is completely free to do. The donations are not related to any purchases you may make in the game - everyone
contributes just by playing :)
Please note that Fairyland is not affiliated with the Nature Conservancy - we have simply selected their "Adopt An Acre
" programme as an appropriate and worthwhile cause to support.