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Freezing problem!!
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Mary and Dusty❤️ {WI, USA}4 years, 8 months ago

I froze my garden a week ago but all of my plants went to RFH and I lost all of my background effects!!! I thought if I froze my garden it would stay just as I had it???

Claire and Sparkles4 years, 8 months ago

If it was frozen it would have remained exactly as it was until you unfroze. So something has gone wrong. When you froze, did your garden have the yellow notification underneath saying it was frozen, and the green button to Unfreeze It?

Mary and Dusty❤️ {WI, USA}4 years, 8 months ago

Yes, it did. When I opened my garden the button said "Unfreeze It!".

Mary and Dusty❤️ {WI, USA}4 years, 8 months ago

I sent support an email and they restored my garden! YEA!!!

 and 420 Fiona4 years, 8 months ago

I’m so glad to hear it! They are awesome that way!

Mary and Dusty❤️ {WI, USA}4 years, 8 months ago

Thanks Andrea! ❤️

Jayne and Wesley Gadget And Camilla's Patch4 years, 8 months ago

I am almost positive I froze my garden because I couldn't buy gold and had no stardust left to keep my effects but yesterday found that my garden was unfrozen and my effects gone past the option to regain them , can't get my double rainbow now or my shamrock.
.

Peta and Prairie4 years, 8 months ago

You can check in with support to see if they can restore them for you Jayne.  Just a cautionary tale - accepting a gift while your garden is frozen even if it goes to the holding area, will unfreeze your garden without a notification that it has been unfrozen. 

Tracey and Cobweb4 years, 8 months ago

Support have reinstated mine more than once, when I've accidentally left it too late :)

Rachel and Fickle - Hunting Bananacles And Hippiponchos4 years, 8 months ago

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